Refund policy

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If you have any issues with your order, we’re here to help.

Size Exchanges

If you ordered the wrong size, you may request one size exchange within 30 days of delivery.

To qualify, the item must be:

  • Unworn

  • Unwashed

  • Unused

  • In its original condition

  • With all original tags attached

Customers are responsible for return shipping costs for size exchanges. If the requested size is unavailable, we may offer store credit or a refund.

Damaged, Defective, or Incorrect Items

If your item arrives with a misprint, defect, damage, or you received the wrong item, please contact us within 7 days of delivery.

Please email info@theresistancemerch.com and include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the issue

If the issue is confirmed to be our fault, we’ll provide an appropriate resolution, such as a replacement or refund.

Lost Packages

If your package is lost in transit or marked as delivered but you have not received it, please contact us at info@theresistancemerch.com so we can investigate the issue with the carrier.

Return Conditions

We cannot accept returns or exchanges for items that have been:

  • Worn

  • Washed

  • Stained

  • Altered

  • Damaged due to misuse

Items must be returned in their original condition with tags attached.

How to Request a Return or Exchange

  1. Email info@theresistancemerch.com with your order number.

  2. Tell us the reason for your return or exchange.

  3. Provide photos or videos when applicable.

  4. Our team will review your request within 2–5 business days.

  5. If approved, we’ll provide return instructions.

Important: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to an error on our part.

Refunds

Once an approved return is received and inspected, your refund will be issued to the original payment method.

Please allow 5–10 business days for your payment provider to process the refund. Processing times may vary depending on your bank or payment provider.

Contact Us

For returns, exchanges, damaged items, defective products, lost packages, and order support, please contact:

info@theresistancemerch.com

For general inquiries, product questions, partnerships, or sales-related inquiries, please contact:

sales@theresistancemerch.com

Thank you for choosing The Resistance Merch.